Dress for Success® Houston (DFS Houston) is seeking an outgoing, organized, and service-focused Community Engagement Associate, who thrives in a fast-paced environment and is passionate about empowering women, to join our team. This person ensures smooth on-site engagements with volunteers, groups, and Member Organizations while supporting the Client Experience team in the day-to-day operations of the agency.
General Duties
Member Organization
- Coordinate the logistics of Member Organization engagements with Dress for Success Houston.
- Research assigned prospective Member Organizations.
- Train Member Organization contacts and maintain accurate database records.
- Create and publish monthly Member Organization newsletter.
- Prepare materials and presentations for offsite Member Organization events
- Represent DFS Houston off-site (community engagements, panels, job fairs, graduations, etc.) as needed.
Volunteer Engagement
- Provide clear, timely communication to volunteers: shift reminders daily, calendar updates weekly, and quarterly newsletters. Update the volunteer communication board in the volunteer room monthly.
- Maintain and update volunteer profiles, including tracking hours.
- Coordinate with internal POC’s for volunteer activities (i.e. outreach lists).
Communication and Logistics
- Coordinate logistics for scheduled group suiting and group volunteer days as the Point of Contact (POC).
- Coordinate and conduct orientations and trainings for volunteers and Member Organizations.
- Coordinate the First Impressions program, including staff coverage and virtual material.
· Support Client Experience and agency functions of suiting, donations and volunteer engagement.
Qualifications
· Excellent problem-solving, customer service, and interpersonal skills.
· Excellent organizational skills, with the ability to multi-task comfortably.
· Strong critical thinking, time management and follow-through.
· Strong verbal and written communication skills, including excellent public speaking skills.
· Bachelor’s degree or equivalent experience
· Minimum of two years of work experience in a service-oriented organization or non-profit.
· Experience with Microsoft Office 365.
· Ability to maintain a calm, caring, and professional demeanor at all times.
· Valid driver’s license with reliable transportation
· Able to lift 30 pounds.
Preferred:
· Experience with Mail Chimp, Zoom, and a CRM platform (Salesforce)
· Experience with logistics (organizing groups of people for projects), volunteer coordination
Working Conditions
· 9:00 am - 4:30 pm, Monday through Friday on-site at DFS Houston. Must be able to work evenings and weekends, approximately three per month.
